Refund policy
At NexLux Global, we want you to feel confident with your purchase. We understand that sometimes an item may not work out, and eligible merchandise may be returned in accordance with the policy below.
30-Day Return Window
Eligible merchandise may be returned within 30 days of the date your order was delivered.
Return requests submitted after the applicable return period may not be accepted, except where otherwise required by applicable law.
Return Eligibility
To qualify for a return, merchandise must generally be:
- Unworn and unused
- Unwashed
- Undamaged
- Free of stains, makeup, deodorant marks, pet hair, smoke, strong fragrances, or other signs of wear
- Returned with original tags attached
- Returned in its original condition
NexLux Global reserves the right to review returned merchandise to determine whether it meets the requirements of this policy, subject to applicable law.
How to Start a Return
To request a return, email: customercare@nexluxglobal.com
Your request must be submitted within the applicable 30-day return window.
Please include:
- Your order number
- The item or items you wish to return
- The reason for your return
Additional instructions will be provided after your request is reviewed.
Return Shipping
For standard eligible returns, NexLux Global may provide a prepaid return shipping label.
When a NexLux Global prepaid return label is used, an $8.95 return shipping fee will be deducted from your refund.
If multiple eligible items from the same order are returned together using one return label, only one return-label fee will generally apply.
The $8.95 return shipping fee will not be charged when NexLux Global determines that the return resulted from:
- An incorrect item shipped by NexLux Global
- Merchandise qualifying as damaged or defective under this policy
- Circumstances where NexLux Global is otherwise required to cover the cost under applicable law
Original Shipping Charges
Original shipping and delivery charges are generally non-refundable when a customer voluntarily returns an otherwise correctly fulfilled order.
Exceptions may apply when NexLux Global incorrectly fulfills an order, merchandise qualifies as damaged or defective, or a refund of shipping charges is otherwise required by applicable law.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your return.
Approved refunds will be issued to the original form of payment, less any applicable $8.95 return shipping fee and other non-refundable charges disclosed under this policy.
After NexLux Global processes a refund, your bank, credit card issuer, or payment provider may require additional time to post the funds to your account.
Exchanges
NexLux Global does not currently offer direct exchanges.
If you would like a different size, color, or style, you may return your eligible original item and place a new order.
Inventory availability cannot be guaranteed.
Final Sale
Merchandise clearly designated FINAL SALE at the time of purchase generally cannot be returned or exchanged, except where otherwise required by applicable law.
Final Sale merchandise may include:
- Merchandise specifically marked FINAL SALE
- Certain clearance or deeply discounted merchandise
- Gift cards
- Certain intimate or hygiene-sensitive merchandise
- Pierced jewelry, including earrings, when designated Final Sale
- Swimwear with a removed or altered hygienic liner, if applicable
Not every discounted item is automatically Final Sale.
Damaged, Defective or Incorrect Merchandise
If you receive merchandise that you believe is damaged, defective, or different from what you ordered, email customercare@nexluxglobal.com promptly after discovering the issue.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the merchandise
- Photographs of the packaging when relevant
Please retain the merchandise and packaging while we review your request.
If NexLux Global determines that we shipped an incorrect item or merchandise qualifies as damaged or defective under this policy, we will provide an appropriate resolution and cover applicable return shipping costs.
Questions About a Return
For return or refund questions, contact:
NexLux Global Customer Care customercare@nexluxglobal.com
Please include your order number whenever possible.
Your Legal Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive consumer rights or remedies that cannot legally be excluded, restricted, or waived under applicable law.
NexLux Global — Where quality meets style, and luxury becomes attainable.