Shipping policy
Thank you for shopping with NexLux Global. We want to make our shipping and delivery process as transparent and straightforward as possible.
Order Processing
Orders are processed after payment and order information have been successfully received.
Our estimated processing timeframe will be displayed on our website and/or during checkout when applicable.
Please remember that order processing time and shipping carrier transit time are separate.
Processing times may be affected by holidays, promotional periods, new collection launches, unusually high order volumes, or other circumstances.
Shipping Destinations
NexLux Global currently ships to eligible destinations displayed during checkout.
As NexLux Global grows, we plan to expand shipping availability to additional international destinations.
Shipping Costs
Available shipping methods and applicable shipping charges will be displayed during checkout when available.
Shipping rates may vary based on destination, shipping method, package characteristics, and applicable promotions.
Estimated Delivery
Delivery dates or transit times provided by shipping carriers are estimates unless NexLux Global expressly states otherwise.
Delivery may be affected by carrier operations, weather, holidays, transportation disruptions, incorrect addresses, or other circumstances outside NexLux Global's reasonable control.
Shipping Delays
NexLux Global will make reasonable efforts to ship orders within the timeframe communicated to customers.
If we are unable to ship merchandise within a specifically promised timeframe or within a timeframe otherwise required under applicable law, we will provide applicable notices, cancellation options, refunds, or other remedies as required by law.
Tracking Your Order
When tracking is available, customers will receive tracking information after an order ships.
Please allow time for the shipping carrier's tracking system to update after receiving your shipping confirmation.
Incorrect Shipping Addresses
Customers are responsible for reviewing and providing complete and accurate shipping information when placing an order.
If you discover an error, email customercare@nexluxglobal.com as soon as possible.
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or shipped.
Additional shipping charges may apply if a package must be reshipped because of an incorrect or incomplete address provided by the customer, except where otherwise required by law.
Packages Marked Delivered
If tracking indicates that your package was delivered but you cannot locate it, please first:
- Check the delivery location and surrounding areas
- Ask members of your household
- Check with neighbors when appropriate
- Contact your building's front desk, leasing office, or management when applicable
- Review available carrier delivery information
- Contact the shipping carrier
If you still cannot locate the package, email at customercare@nexluxglobal.com
Please include your order number and tracking information when available.
We will review the circumstances and determine what assistance may be available.
Lost Packages
If tracking indicates that your package may have been lost in transit, contact customercare@nexluxglobal.com
Please include your order number and tracking information.
NexLux Global may work with the applicable shipping carrier to investigate the shipment and determine the appropriate resolution.
Damaged Packages or Merchandise
If your package or merchandise arrives damaged, email at customercare@nexluxglobal.com promptly.
Please include:
- Your order number
- A description of the damage
- Photographs of the merchandise
- Photographs of the shipping packaging when relevant
Please retain the merchandise and packaging while we review the issue.
Incorrect Merchandise
If you receive merchandise different from what you ordered, email customercare@nexluxglobal.com promptly.
If NexLux Global determines that an order was incorrectly fulfilled by us, we will provide an appropriate resolution and cover applicable return shipping costs.
Returns & Shipping Charges
Original shipping charges are generally non-refundable when a customer voluntarily returns an otherwise correctly fulfilled order.
For eligible standard returns using a NexLux Global prepaid return label, an $8.95 return shipping fee will be deducted from the refund.
Please review our complete Return & Refund Policy for return eligibility, Final Sale exclusions, damaged or defective merchandise, and other requirements.
Customer Care
Questions regarding shipping, tracking, delivery, or an existing order can be directed to:
NexLux Global Customer Care customercare@nexluxglobal.com
Please include your order number whenever possible so we can assist you more efficiently.
Important Information
Shipping terms, services, rates, and availability may be updated from time to time.
Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, or waive consumer rights or remedies that cannot legally be excluded, restricted, or waived under applicable law.
NexLux Global — Where quality meets style, and luxury becomes attainable.